Refund Policy

Returns

Due to the nature of our products, we do not accept any returns. All sales are final once an order has been placed and shipped.

Refunds

We only offer refunds under the following conditions:

If you have not received your order within 30 days from the date of dispatch, and tracking shows no delivery or movement, you may be eligible for a full refund.

To request a refund after 30 days, please contact our support team at contact.retatrutidelean@gmail.com with your order number and shipping details. We will review your case and respond within 3–5 business days.

Please note: Refunds will not be issued for delays caused by incorrect shipping information provided at checkout or failure to collect your parcel.

Thank you for understanding and supporting our policy.